Return and Refund Policy
At Redshine Publication, we are committed to providing high-quality products and services to our customers. We understand that sometimes a product may not meet your expectations, and we want to make the return and refund process as smooth as possible. This policy outlines the terms and conditions for returning and refunding products purchased from Redshine Publication.
Return Policy
Return Period: Customers have 7 days from the date of delivery to initiate a return.
Eligible Products: Only unused, unopened, and undamaged products in their original packaging are eligible for return. Products that have been used, damaged, or are missing parts are not eligible for return.
Return Process: To initiate a return, customers must contact our customer support team at info@redshine.in or call 7698826988. Our team will provide instructions on how to return the product and issue a return authorization number.
Shipping: Customers are responsible for the cost of shipping the product back to Redshine Publication. We recommend using a trackable shipping method to ensure the safe arrival of the product. The address for returns is:
Redshine Publication
88 Navamuvada, OPP Maruti Suzuki showroom
Lunawada, Gujarat, India
Refund: Once we receive the returned product and verify its condition, we will issue a refund in the original form of payment. Refunds will be processed within 7-10 business days.
Refund Policy
Refund Period: Customers have 7 days from the date of delivery to request a refund.
Eligible Products: Only unused, unopened, and undamaged products in their original packaging are eligible for a refund. Products that have been used, damaged, or are missing parts are not eligible for a refund.
Refund Process: To request a refund, customers must contact our customer support team at info@redshine.in or call 7698826988. Our team will provide instructions on how to proceed with the refund request.
Refund Conditions: To receive a full refund, the product must be returned in its original condition, with all accessories, manuals, and packaging intact. If the product is damaged, used, or missing parts, we reserve the right to issue a partial refund or deny the refund request.
Refund Method: Refunds will be issued in the original form of payment. For credit card payments, the refund will be credited back to the same card used for the purchase. For other payment methods, we will issue a refund check or bank transfer.
Refund Timeline: Once we receive and verify the returned product, we will process the refund within 7-10 business days.
Exceptions
Damaged or Defective Products: If a product is received damaged or defective, customers should contact our customer support team immediately. We will arrange for a replacement or issue a refund, depending on the customer’s preference.
Incorrect Product Shipped: If we shipped an incorrect product, we will cover the cost of return shipping and issue a full refund or send the correct product at no additional cost to the customer.
Promotional Items: Products received as part of a promotion or giveaway are not eligible for return or refund.
Custom-made or Personalized Products: Custom-made or personalized products are not eligible for return or refund.
Digital Products: Digital products, such as e-books and software, are not eligible for return or refund once the product has been downloaded or accessed.
Customer Support
If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer support team at info@redshine.in or call 7698826988. Our team is available Monday to Friday, 9 AM to 5 PM IST, and will be happy to assist you.
Thank you for choosing Redshine Publication. We value your business and strive to provide a satisfactory customer experience.